HELP WITH YOUR RECORDS

Contact support

Email info@thebossfactory.ca and include “Receipt Desk” in the subject. Include your app version, phone platform, and a short description of what happened. Do not email passwords, authentication codes, payment details, or sensitive receipt images.

A receipt needs review

Open the original and correct the date, merchant, items, taxes, categories, or business-use percentage. The app preserves uncertain amounts and discrepancies instead of silently balancing the receipt. Save your correction and refresh the report for the selected period.

An upload or AI request failed

Keep the app's pending upload until it is safely stored. Retry when connected; retrying uses the same upload identifier to avoid duplicate records. A stored original remains available after an AI failure. If processing remains unavailable, use manual correction.

Export and share

Choose the dates and currency in Reports. Unresolved receipts are excluded by default and the excluded count is shown. Preview the files, then use your phone's native email or share flow. Large ZIP attachments may exceed provider limits; use an authorized expiring download link where the app offers one.

Account deletion

Use account settings in the app or the public account-deletion page. You will be asked to confirm deletion and your password. If you cannot sign in, contact support from your account's email address; we verify ownership before acting.

Subscriptions

No live purchases are enabled during private testing. If a public subscription is introduced, manage or cancel it through the store where you purchased it. Account deletion does not itself cancel a store subscription.